“Customer service is not a department, it’s an attitude”



The books and resources on this site will certainly help you to keep your front line staff trained up and rady for action. But organised and ongoing tarining and development that will make the difference

Get the recognition you deserve! … initial or ongoing personalised training is essential to maintain consistency of your standards as well as promoting growth and dedication of you employees. Your training can be informal or backed up by a registered training organisation. Take on a government subsidised hospitality trainee or be ready to maximise your employees talents, Cuisine scene can offer you specific workplace training programmes (not staff meetings!) by an industry-recognised trainer, in over 40 modules or relevant areas of hospitality. Some topics (or modules) covered by Cuisine Scenes comprehensive training packages include:



• Orientation & Induction training

• Floor, bar, kitchen and management standards

• Staff development

• Customer service & sales techniques

• Bar & Cocktail service

• Barrista training

• Hygiene & Food safety

• Complaint Handling

• Trainer training!

• Management communication & techniques

• Systems implementation and maintenance

• Kitchen management skills

• Office and administration skills

• Function sales and execution

• Hospitality Certificate 2, 3, & 4 subjects



Visit our website for a complete list of courses and modules covered by Cuisine Scene Hospitality Solutions.